Your customer has just purchased your product. Opening the box, it looks great, and he’s really excited to start using it right away. Don’t disappoint. A well designed quick start guide lets him do this. Round off your user experience with this important first conversation with your customer.
For Polaris, the well-considered GUI had step-by-step product setup and context-sensitive trouble-shooting instructions built in. These were complimented by attractively illustrated printed setup guides and interactive online user manuals to clearly communicate correct installation and use for a wide range of product system configurations.